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| Information | |
|---|---|
| About Support in General: | |
| At support, we can only deal with the account (account) you wrote about, and we can only respond to the email address associated with your account! We do not accept excuses such as "I don't know the email address of my other account, so I am writing from this one," etc... We can always and only deal with the specific account in question that you have written about. | |
| Forgot Your User Password? | |
| You can request a new password or activation email for your user account with your username and email address on the Homepage! Look for the "Forgot Password" button at the bottom of the login window. Here, enter your username and the server on which you registered your account. The system will send an email, and by following the instructions in it, you can change your password. | |
| I Want a New User Password, What Should I Do? | |
| Log in on the website with your username and old password. By clicking on your username, you will get to the settings menu, where you can change your User password! | |
| IMPORTANT! | |
| Unfortunately, character hacks have become more frequent lately, caused by irresponsibly sharing your passwords with other players, fake GMs! DO NOT DO IT! [GM], [SGM], [GA], [SA] WILL NEVER ASK FOR YOUR USER NAME AND PASSWORD!!!! IF SOMEONE ASKS YOU, THEY ARE A SCAMMER AND REPORT THEM WITH A SCREENSHOT! | |
| You cannot delete a character above level 80! So, think carefully about whether to delete a potentially poorly edited character from your account in time! | |
| Email Address Change, Is It Possible? | |
| NO. We only send codes to the registered email address to prevent hacks and thefts. This is the only way we can identify the rightful owner. Everyone should take care of their email address. We do not accept the "my email was hacked" story. | |
| I Gave Away My Login Codes, My Items Disappeared! | |
| You can only log into a user account if you have the username and password. This is not our fault! We cannot be smart for you and we cannot keep your codes secret for you! This is all your responsibility! Accordingly: We cannot replace stolen items! Please pay more attention to protecting your username and password! | |
| User Account Trading, Selling, Is It Possible? | |
| There is no character trade in M2M. Accordingly, if you still do it, you do it at your own risk. The Team will not give any guarantee, investigation after the disappeared items, or compensation for your irregularity! | |
| Rules | |
| User Accounts: Selling user accounts for real money is FORBIDDEN. | |
| SMS Recharge Error! | |
| For quick handling, please answer the following questions in your letter: When did you send the SMS? From what phone number did you send the SMS? What was the content of the SMS? Did you receive a recharge code back via SMS? If yes, what was the code? | |
| What to Do if I Get This Reply via SMS: | |
| "This service does not support accented text and binary messages. Please check and then repeat your request!" Because of the binary encoding, the rejected SMS does not reach the premium rate service provider, so it is not charged the premium rate. If you cannot adjust it, then you should go to your provider (T-Mobile, Vodafone, or Telenor) and explain that you cannot send messages to such a premium rate phone number and receive such a reply SMS. | |
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